A leading provider of childcare services in London, UK was facing a business challenge of differentiating itself in a highly competitive market and improving capacity utilisation across its 9 sites located within the M25 region. The key challenges were:
We developed a bespoke mobile app, TinyTweets, which allowed the staff at 9 sites to convert paper-based recording of child’s daily activities into digital format via its intuitive user interface. Capturing data digitally also allowed them to generate monthly reports on each child’s development and adjust their activities accordingly.
The fully integrated web portal and parent’s mobile app, allows parents to view their child’s daily activities in real time. This also helped to reduce the queue during pick-up times where parents had to wait to speak with staff to get an update on their child’s activities for the day.
As the mobile app allowed staff to record sign-in and sign-out timings accurately, this allowed the management team to generate automatic billing for late-pickups, which in-turn increased revenue and comply with OFSTED staff-to-child ratio at all times.
Overall, the mobile app for parents, staff and web portal helped the client shorten the time required for handovers by 40% and helped to increase revenue by 20%.