RM Medics, a leading healthcare recruitment provider, based in Bedfordshire and operating across the UK wanted to gain a competitive edge by offering their management team a real-time view on staff and departmental KPIs like vacancies, bookings,compliance, timesheets, etc. The key challenges were:
Following a detailed audit of disparate back-office applications (Eclipse recruitment software, Excel sheets, VOIP telephone system, etc.), how the data was recorded and understanding the relationships that connected the various data entries, we developed number of individual business intelligence wallboards that focused on particular departments, teams and KPIs.
Each individual wallboard relied on a common integration interface to extract data from back office applications and present it to end users via simple, easy-to-understand user interface. Guided by our ART IT © approach, we used open-source technologies to keep software licensing and maintenance costs to a minimum.
Apart from the ability to monitor business KPIs, we also implemented script based KPIs & SLA monitoring which helped the management team to pro-actively reallocate company resources and ensure compliance across all departments and processes.
"Working with Jignesh, Priyank and everybody at Schnell has been a thoroughly enjoyable experience, all of our requirements were met, some of which we thought might be impossible to achieve. Schnell takes pride in what they do and are professional along the way. Their care prior to work being carried out, during and after is unrivalled."
Mr.Roberto Facchiano - Managing director