Using business intelligence to drive growth

KPIs, MIS, Real-time Charts & Graphs, SLA tracking, Target monitoring

The challenge

RM Medics, a leading healthcare recruitment provider based in Bedfordshire serving NHS and private medical institutions across the UK wanted to develop bespoke graphical dashboards consisting of charts and graphs which would correlate all the information stored in various back office applications to enable staff and management to monitor individual and company performance in real-time. The key challenges were:

  • Integrate disparate back office applications
  • Establish relationships between various business entities and monitor their performance
  • Develop management and team dashboards which combine data from various back-office applications and link them with KPIs using charts & graphs
  • Exception-based reporting: Monitor SLAs and trigger alerts
the challenge

The solution

Following a detailed audit of disparate back-office applications, how the data was recorded and establishing the relationships that connected the various data entries, we developed number of individual business intelligence apps that focused on particular areas, teams and KPIs.

Each individual app relied on a common integration interface to extract data from disparate back office applications and present it to end users via simple, easy-to-understand user interface. Guided by our ART IT © approach, we used open-source technologies to keep software licensing and maintenance costs to a minimum.

Apart from the ability to monitor business KPIs, we also implemented script based SLA monitoring which helped the management team to pro-actively manage processes and resources and ensure compliance across all departments and processes.

The benefits

  • Real-time monitoring of all key performance indicators
  • Establishing relationships and linking between data objects across back office appliations provides 100% business process visibility
  • Script based alerts help to problematic processes and tasks before they impact SLAs
  • Scheduled reports provide consistent and regular feedback to all teams

What did the client say?

"Working with Jignesh, Priyank and everybody at Schnell has been a thoroughly enjoyable experience, all of our requirements were met, some of which we thought might be impossible achieve. Schnell take pride in what they do and are professional along the way. Their care prior to the work being carried out , during and after is unrivalled."

Mr.Roberto Facchiano - Managing director