Medway Council, a unitary local government authority providing a range of services was looking to improve the way it interacts with citizens by digitising its back office operations and making them available 24/7/365 via its website. The key challenges were:
We worked closely with Medway's internal ICT team responsible for supporting disparate back office applications and came up with a generic architecture capable of digitising and supporting all council services.
To ensure maximum flexibility, each council service was developed as an individual application. All data validation and integration services and programming interfaces were provided via re-usable application programming interfaces (APIs), which help to shorten the development time and reduce maintenance costs.
Not only did we successfully deliver digitisation of services on-time and to budget but our recommended architecture was used as a template for digitisation of other internal services.