Ealing Council, one of the leading local authorities in London, wanted to automate and simplify the home care incident reporting process for their external suppliers and adult social care team. They wanted to replace the manual, time-consuming process with a self-service web portal. The key challenges were:
We worked closely with the Ealing's adult social care team and external suppliers to understand the challenges and regulatory compliance required in developing the home care notification portal. Undertaking an agile development approach, we developed a secure, easy-to-use, online web portal accessible to all external suppliers and Ealing employees.
To ensure maximum flexibility and eliminate manual intervention, we translated various adult social care policies, procedures and rules into a configurable rules engine such that all incidents reported could be automatically prioritised and auto-routed to the appropriate team within the council. In order to provide real-time visibility, we developed various charts and graphs that allow all social care teams involved in incident management to keep a real-time track of all reported incidents and SLAs.
The configurable components along with the MIS and KPI reports allowed the Ealing adult social care to self-manage the home care notification portal.